Privacy Policy

Last updated: July 15, 2026

1. Overview

Loadflex ("we," "our," "us") is a freight brokerage. We arrange transportation of freight between the companies that ship it and the carriers, owner-operators, and drivers who haul it. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website and our mobile app.

2. Information we collect

Contact and business information — name, email, phone number, company name, and role.
Shipment information — origin, destination, commodity, dates, and reference details.
Driver credentials — commercial driver's license number and license image.
Photos and documents — Drivers may upload photos and documents through the app, including proof-of-delivery photos taken at a stop and documents such as insurance certificates. These are stored with the associated shipment.
Location — a driver's location while on duty, including in the background (see Section 6).
Device and usage data — device type, app version, IP address, and basic diagnostics.
Push notifications — If you enable notifications, we store a push notification token for your device so we can send you load offers and messages from your dispatcher. You can turn notifications off at any time in your device settings.

We do not collect Social Security numbers, payment card numbers, or bank details through our website or app.

3. How we use information

We use personal information to arrange, dispatch, track, and invoice shipments; to verify that carriers and drivers are authorized and insured; to send the account and shipment notifications you've asked for; to provide support; to prevent fraud; to operate and secure our services; and to meet our legal obligations. We do not use your information for advertising.

We share information only as needed to run our business:

With the parties to a shipment — so a load can be picked up, tracked, and delivered.
With service providers — hosting, database, messaging, and similar vendors that process data on our behalf and are required to protect it.
For legal reasons — to comply with law or valid legal process, or to prevent fraud or harm.
In a business transfer — if we are acquired, subject to this policy.

We do not sell your personal information, and we do not share it for advertising.

5. Text messaging (SMS)

This section describes our text messaging program. If you agreed to receive texts from us, this is what you agreed to.

You receive text messages from us only if you gave us your own mobile number and agreed to receive them. No one else can opt you in on your behalf, and we do not text a number just because it appears on a document.

Messages we send: text messages are used only for account setup and app access — account verification codes (OTP), an app download link when you request it, and login-related notifications. We do not send marketing or promotional text messages, and we do not send load or shipment updates by text — those are delivered as in-app push notifications.

Message frequency may vary. Message and data rates may apply.

To stop: reply STOP to any message to opt out. For help: reply HELP, or email [email protected]. Carriers are not liable for delayed or undelivered messages.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile information will be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. Your mobile number and consent are shared only with our messaging provider, solely to deliver the messages you asked for.

6. Location information

We collect a driver's location only while the driver is on duty — when the driver marks in service or is carrying a load. To keep tracking accurate while the phone is locked or the driver is using another app, the app collects location in the background, including when the app is not open. This is why the app asks for "Always" location access. We stop collecting location when the driver goes out of service. We use it only to keep the parties to a shipment informed of a load's progress; we never use location for advertising or profiling. You can turn off location permission at any time in your device settings, or by going out of service — some tracking features will not work if you do.

7. AI-assisted processing

To speed up quoting, we use third-party AI providers to read inbound quote emails and extract shipment details for a human to act on. No decision about you is made by AI alone. Mobile numbers, consent records, driver's license data, and location are never sent to these providers. Your data is not used to train AI models.

8. Cookies and tracking

Our website uses only cookies that are necessary to make it work and keep it secure. We do not use advertising cookies or marketing pixels, and we do not track you across other companies' apps or websites.

9. Data retention and deletion

We keep personal information only as long as needed for the purposes above and to meet legal recordkeeping obligations (as a freight broker, we must keep certain transaction records for several years). Driver location is kept only briefly after a load is delivered. When information is no longer needed, we delete or de-identify it.

If you created an account in our mobile app, you can delete it from within the app or by contacting us. We will delete your personal data except records we are legally required to keep, which we delete when that obligation ends. Records of completed shipments are retained as required for freight-brokerage recordkeeping.

10. Security

We protect personal information with encryption in transit and at rest, restricted access, and audit logging. No system is perfectly secure, but if a breach affects your information, we will notify you and any regulator as required by law.

11. Your choices

You can ask us to access, correct, or delete your personal information, receive a copy of it, or stop texting you. To make a request, email [email protected]. We will respond within the time required by law. We will not discriminate against you for exercising these rights.

12. Children

Our services are for commercial transportation professionals and are not directed to anyone under 18. We do not knowingly collect information from anyone under 18.

13. Changes

We may update this policy. Material changes will be posted here with a new "Last updated" date, and where required we will notify you.

14. Contact

Questions or requests about this policy: [email protected].